Return and Refund Policy

In case if you are not fully satisfied with our product, you can return the product and apply for a refund/replacement.

REPLACEMENT POLICY

  1. Valid replacements will be accepted within 7 days from the date of delivery.
  2. Replacement shall be processed only for a damaged or wrong product.
  3. Replacement shall be free of cost, if:
    a. the product sent is wrong, or b. wrong size/wrong colour is received.

REFUNDS

  1. Valid refunds shall be initiated within 2 working days of refund request after authorization.
  2. The same will be credited to your account within 7 - 30 days from the date of authorization and internal check.
  3. The refund will be credited back by the same payment mode (other than Cash on delivery) by which the amount had been paid. In special cases the same shall be transferred to the bank account as per the details provided by you.

VALID REPLACEMENT/ RETURN:

  • The Product/s should be in original condition.
  • Box/bag should be retained and returned.
  • Gift cards, personalized products, sale, clearance are not eligible for a refund or replacement.

CANCELLATIONS

For cancellations before the product is shipped or completion of order, 100% amount paid shall be refunded back.

For cancellations after shipment or completion of the order will lead to a charge of Rs. 100.

For cancellation of order you may drop an email to the following email Id: contacttmbbasics@gmail.com