Returns and Refund

NOTE: ITEMS on SALE DO NOT QUALIFY for the REFUND, CANCELLATION and REPLACEMENT POLICY. Refunds or replacements could only be processed to PHYSICALLY DAMAGED GOODS and ITEMS SOLD.


You can return or replace the product and apply for a refund/replacement if your order matches the following criteria:

 

REPLACEMENT POLICY

  • Please send all return/exchange requests by clicking the "Contact Us" link on the website or send an email to contacttmbbasics@gmail.com

  • Make sure to include exchange instructions and order number in your email to ensure the quickest turnaround time. You should receive a response within 48-72 hours during the weekdays.

 

Return/Exchange Policy: 7 days from delivery of product

  • Items must be in new condition with original tags still attached
  • Washed items will not be accepted
  • Must not smell of smoke, cologne or deodorant
  • Customer is responsible for shipping the return/exchange item back
  • Once your item has been received and processed, your total amount (minus shipping costs) will be refunded back to your original payment method. This can take up to 5-7 business days to appear on your account.

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging along with invoice and tags attached.

    To complete your return, we require a receipt or proof of purchase.

    There are certain situations where only partial refunds are granted: (if applicable)

    * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

    * Any item that is returned more than 7 days after delivery

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Due to COVID-19 and the nature of Masks being worn on the face, we are not accepting any returns on these items whether they are open or unopened. This is for hygiene and safety reasons. Items like inner-wear, personal care, and certain accessories do not come under our return policy.
  • Once your face masks has been processed, we cannot issue a refund or cancel the order.

 

EXCHANGES:

  
If you need to exchange a product, please include the desired item and/or size in your email. If the original product is out of stock, you may choose an item of equal value that is available in our store. If there are no sizes/options for your exchange, you will be refunded back for your purchase minus shipping costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

      REFUNDS

      1. Valid refunds shall be initiated within 7 working days of refund request after authorization.
      2. The same will be credited to your account within 7 - 30 days from the date of authorization and internal check.
      3. The refund will be credited back by the same payment mode (other than Cash on delivery) by which the amount had been paid. In some cases the same shall be transferred to the bank account as per the details provided by you.

       

      WRONG ITEM DELIVERED

      While we strive to produce top quality products and have excellent customer service, there are sometimes errors that arise such as a defective/damaged product or the wrong items being sent. In the case of a wrong design/size sent, we will exchange your product(s) and reimburse your shipping cost.

      Note: Wrong Item Delivery policy is only for the damaged or defective items. It doesn't cover the size exchanges or misfits.

       

        CANCELLATIONS

        For cancellations before the product is shipped or completion of order, 100% amount paid shall be refunded back.

        For cancellation of order you may drop an email to the following email Id: contacttmbbasics@gmail.com

         

        DEFECTIVE ITEM

        If you feel a product you received has a defect/error in manufacturing, please provide a photo in your email for documentation and we will replace the item or provide a refund if out of stock. Any claims beyond 7 days of the product being received will be considered normal wear and tear and cannot be replaced. Certain exceptions will be allowed in a case by case basis.